Project Scenario – Health and Safety Training Project

Learn-it is a well-established training company that uses a standard model to develop training

materials and deliver courses to customers.

Learn-it has commissioned a project in response to recent changes in government legislation relating

to health and safety on construction sites. The project will deliver ‘capability to provide health and

safety training’, including the materials needed for classroom-based training and e-learning. The

expected benefits for construction companies include a reduction in lost days and legal costs due to

accidents.

The e-learning course will be developed by a specialist external consultancy. The materials for

classroom-based training will be delivered by Learn-it’s development team. All course materials will

be piloted before they are used. Learn-it will deliver training to its customers and also hopes to sell the

course materials to other training companies as part of their operational business. Learn-it will use

their own sales and marketing departments to promote the courses.

The legislation requires construction companies to comply with the new legislation within two years.

The course materials and trainers have to be accredited by a government agency before courses can

be delivered. Learn-it is planning to deliver pilot courses within five months of starting the project.

The Learn-it standard development model for new courses recommends the following stages:

The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, Learn- it has grown quickly into a successful training company that delivers a range of  accredited professional training.

The Finance Director is also a founder member of Learn-it and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.

The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.

The Operations Director is responsible for the delivery of all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule.

The Business Development Director has recently been appointed to identify new training needs and
propose new products. She will work with the Operations Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.

The Training Development Manager reports to the Business Development Director and is responsible
for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.

The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers train delegates to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.

The Central Services Director has responsibility for corporate communications, facilities management
and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.

The Corporate Document Manager reports to the Central Services Director. She helped establish the company’s document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.

The Sales Director joined Learn-it two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.