We respect your right to privacy and hate spam as much as you do.

The goal of this policy is to make explicit, the information we gather on our customers and users, how we will use it, and how we will not. This policy is, unfortunately, longer than we would like, but we must unambiguously address all the relevant cases. We will try and keep the language simple and direct as much as possible.

Our Privacy Commitment:

PRAGO has never sold your information to someone else for advertising or made money by showing you other people's ads, and we never will. This has been our approach since inception, and we remain committed to it. This policy tells you the purpose and who we are, what information we do collect from you, what we do with it, who can access it, and what you can do about it.

Purpose and who we are:

The purpose of this Privacy Policy is to describe how PRAGO Private Limited ("PRAGO," "us," "we," or "our") collects, uses and shares information about you through our online interfaces (e.g., websites) owned and controlled by us, including www.prago.org (collectively referred to herein as the "Site"). Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to contact us at compliance@prago.org

PRAGO is Training and Consulting firm with principal place of business at locations: L-05, Block 5, BusinessBay DHA-I, Bahria Express Way, Rawalpindi – 46000, Pakistan. PRAGO is both a data controller and a data processor of all Personally Identifiable Information (defined below) collected via the site and of certain Personally Identifiable Information collected from third parties.

This Privacy Policy covers information we collect from you through our Site. Some of our Site’s functionality can be used without ing any Personally Identifiable Information, though for features or services related to the Courses, Personally Identifiable Information is required. In order to access certain features and benefits on our Site, you may need to submit, or we may collect.

"Personally Identifiable Information" (i.e., information that can be used to identify you). Personally Identifiable Information can include information such as your name and email address, among other things. If you reside or are located in the EEA, it can also include your IP address or device identifier. You are responsible for ensuring the accuracy of the Personally Identifiable Information you submit to PRAGO. Inaccurate information may affect your ability to use the Site, the information you receive when using the Site, and our ability to contact you. For example, your email address should be kept current because that is one of the primary manners in which we communicate with you.

What information do we collect?

We collect information about you only if we need the information for some legitimate purpose. PRAGO will have information about you only if
(a) You have provided the information yourself,
(b) PRAGO has automatically collected the information, or
(c) PRAGO has obtained the information from a third party.

Information that you provide us

1. Account signup: When you sign up for an account to access one or more of our services, we ask for information like your name, contact number, email address, company name and country to complete the account signup process. You'll also be required to choose a unique username and a password for accessing the created account.
2. Event registrations and other form submissions: We record information that you submit when you (i) register for any event, like webinars (ii) submit a form in order to download any brochure, whitepaper, or other materials, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support or to contact PRAGO for any other purpose.

iii. Payment processing: When you buy something from us, we ask you to provide your name, contact information, and credit card information or other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit card number on secured servers of our Payment Gateway Service Providers. Your credit card information is never stored in our system as it is processed by our payment gateway partners which use encryption technologies while processing your information.

1. Testimonials: When you authorize us to post testimonials about our products and services on websites, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at compliance@prago.org
2. Interactions with PRAGO: We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.

Information that we collect automatically

1. Information from browsers, devices and servers: When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer or mobile network information. We include these in our log files to understand more about visitors to our websites.
2. Information from first party cookies and tracking technologies: We use temporary and permanent cookies to identify users of our services and to enhance user experience. We also use cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites.

iii. Information from application logs and analytics: We collect information about your use of our products, services, and applications from application logs and analytics tools, and use it to understand how your use and needs can improve our products. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.

Information that we collect from third parties

1. Affiliates: If someone has registered for any of our products or services through any of our affiliates, the affiliate may have provided us your name, email address, and other personal information. You may contact us at compliance@prago.org to request that we remove your information from our database. The information provided is used to create access on our platform.
2. Information from our service providers: PRAGO may receive information about you from review sites if you comment on any review of our products and services, and from other third-party service providers that we engage for marketing our products and services.

iii. Information from social media sites and other publicly available sources : When you interact or engage with us on social media sites such as Facebook, LinkedIn, Twitter, Google+ and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information to allow us to connect with you, improve our products, or better understand user reactions and issues.

What do we do with the information?

Below are the purposes for which the information collected (purposes mentioned above) may be used:

• To communicate with you (such as through email) about products that you have downloaded and services that you have signed up for, changes to this Privacy Policy, changes to the Terms of Service, or important notices;
• To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you;
• To ask you to participate in surveys, or to solicit feedback on our products and services;
• To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services;
• To provide customer support, and to analyze and improve our interactions with customers;
• To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of PRAGO, PRAGO’ users, third parties and the public;
• To analyze trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them;
• To monitor and improve marketing campaigns and make suggestions relevant to the user.

Legal bases for collecting and using information

Legal processing bases applicable to PRAGO:

If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of PRAGO or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.

Withdrawal of consent: Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.

Legitimate interests notice: Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.

Your choice in information use

Opt out of non-essential electronic communications: You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive notices and essential transactional emails.

Disable cookies: You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.

Optional information: You can choose not to provide optional profile information and can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.

Who can access the information:

PRAGO solely has access to the information collected. We do not sell any personal information. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.

Employees and independent contractors: Employees of PRAGO have access to the information mentioned above on a need-to-know basis. We require all employees to follow this Privacy Policy for personal information that we share with them.

Third-party service providers: We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.

Partners: We may share your personal information with our authorized partner in your region, solely for the purpose of contacting you about products or services that you have signed up for. We will give you an option to opt out of continuing to work with that partner.

Who might PRAGO share your information with?

PRAGO may share your personal information with third parties, either because you have consented to allow us to do so or for legal reasons. For example, we may share your personal information with:

• accreditation & examination bodies (like PMI, PeopleCert, Axelos) to provide pre-examination, examination and post-examination services.
• third parties who provide shipping or publishing services because you have purchased goods or services

Other reasons PRAGO may share your personal information with a third party

Disclosures in compliance with legal obligations:

We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.

Enforcement of our rights:

We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.

Business Transfers:

We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.

What are your Rights?

If you are in the European Economic Area (EEA), you have the following rights with respect to information that PRAGO holds about you. PRAGO undertakes to provide you the same rights no matter where you choose to live.

Below are the rights that you have under law, and what PRAGO does to protect those rights:

How long will we keep my personal information?

We only collect the information that we actually need. Some of that is information that you actively give us when you sign up for an account, register for an event, ask for customer support, or buy something from us. We store your name and contact information.

PRAGO will not retain any of your personal information for longer than required.

We will keep your personal information:

• For as long as required by law
• Until we no longer have a valid reason for keeping it
• Until you request us to stop using it.

We may keep just enough of your personal information to ensure that we comply with your requests not use your personal information or comply with your right to erasure. For example, we must keep your request to be erased even if it includes your personal data until such time as you are no longer our customer.

If you have questions about our Data Retention Policy, we can provide you a copy. Please contact compliance@prago.org

What if you chose not to give your personal information?

If the personal information is necessary in order to supply products or services to you under a contract between you and PRAGO, then we will not enter into that contract or provide the services or goods if you do not give us your personal information.

Other Details

Children’s personal information

Our products and services are not directed to individuals under 16. PRAGO does not knowingly collect personal information from children who are under 16 years of age. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 years has provided personal information to us, please write to compliance@prago.org with the details, and we will take the necessary steps to delete the information we hold about that child.

How secure is your information

At PRAGO, we take data security very seriously. We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, we encourage you to write to us at compliance@prago.org with any questions.

Data Protection Officer

We have appointed a Data Protection Officer to oversee our management of your personal information in accordance with this Privacy Policy. If you have any questions or concerns about our privacy practices with respect to your personal information, you can reach out to our Data Protection Officer by sending an email to compliance@prago.org or by writing to: Data Protection Officer, PRAGO Pvt Limited., L-05, Block 5, BusinessBay DHA-I, Bahria Expressway, Rawalpindi, Post Code 46000, Pakistan.

Do Not Track (DNT) requests

Some internet browsers have enabled 'Do Not Track' (DNT) features, which send out a signal (called the DNT signal) to the websites that you visit indicating that you don't wish to be tracked. Currently, there is no standard that governs what websites can or should do when they receive these signals. For now, we do not take action in response to these signals.

Course Content

Course content for all the online study programs, it is provided for the purpose of education and guidance only. The course content is regularly reviewed and is subjected to change without notice. PRAGO reserves the right to modify training content without notice.

Copyright information

You can electronically copy or take print of the website pages, if it is being used for personal use only. PRAGO holds the copyright to all the material on this website, unless otherwise indicated. A written permission of the copyright holder must be obtained for any use of this material other than for purposes permitted by law.

Personal Information Policy

You can contact us if you notice that the information we are holding is incorrect or incomplete. Please send us a mail to info@prago.org

Image and Video Capture

Any images captured during events organized and hosted by PRAGO should not be misused. That includes pictures of PRAGO staff and training participants. If you enroll in a PRAGO course your picture may also be featured in photos or videos of the PRAGO classes.

External links on our websites

Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal information with these third parties unless you've checked their privacy policies and assured yourself of their privacy practices.

Blogs and forums

We offer publicly accessible blogs and resources on our websites. Please be aware that any information you provide on these blogs and forums may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. PRAGO is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with PRAGO. To request the removal of your information from our blogs and forums, you can contact us at compliance@prago.org

Social media widgets

Our websites include social media widgets such as Facebook "like" buttons and Twitter "tweet" buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the website, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.

Compliance with this Privacy Policy

We make every effort, including periodic reviews, to ensure that personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us compliance@prago.org. We'll contact you, and if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.

Notification of changes

We may modify the Privacy Policy at any time, you are requested to check https://www.prago.org/con_query/terms-conditions/ periodically to understand how your personal information is used.

PRAGO reserves the right to reschedule/cancel an event, or change the location of an event.

• In case PRAGO cancels an event, 100% refund will be paid to the delegate. Alternatively, the delegate can also choose a different session at no additional cost.
• If a delegate cancels a session, no refund will be made.
• If a delegate wishes to reschedule his/her session, a rescheduling fee of Rs. 5,000.00 (five thousand only) will be charged.
• 100% Money Back Guarantee if delegate is not satisfied with the services delivered.
• Classroom and Live Online training: If any participant is not satisfied with their Classroom or Live Online training session, the participant needs to communicate to us within 24 hours from the start of the first session. (S)He can communicate via an email to info@prago.org. We will refund the entire amount paid by the participant in the original mode of payment.
• Online Self-Learning courses have a 3-day refund policy: If you are not satisfied with the course, you can report this over an email to info@prago.org within 3 days from the date of purchase . We will refund the entire amount.
  This guarantee is considered void in any of the following cases. If the candidate has-
  Completed more than 30% of the course
  Downloaded any of the offline materials
  Attempted one or more mock exams
  Used exam vouchers
• The 100% Money Back Guarantee is applicable on all courses/services.
• Registrations for our exam service, note that all exams will be booked within 1 year from the date of registration. Registrants will need to provide necessary information on time to enable us to book exams.
• No refunds will be made on examination services’ registration fees.
• Exam services will take up to 20 working days for processing examination applications.

Soft copies will be provided for certificates received from third party and accreditation bodies. If a delegate requires a print copy, an additional amount towards shipping, handling and related charges will be charged on actuals.

• At the time the Agreement is concluded, the training programmes will be provided at the prices and fees stated on the website.
• Unless stated otherwise, all prices and fees applied by PRAGO are exclusive of ALL TAXES and any other charges imposed by the government.
• The prices for open registration training programmes include study materials, exams and catering, unless stated otherwise on the website.
• PRAGO reserves the right to change prices and fees. The adjusted prices and fees are applicable from the time at which they are published on the website.

Upon entering the exam location, Customers must present official proof of identification if they are participating in an exam.

If you have any questions about this privacy policy or your dealings with the PRAGO, you can reach out to us using the PRAGO Help and Support page.

You can also reach out to us through Email at info@prago.org or postal mail at:

PRAGO Pvt Limited
Office L-05, Block 5
BusinessBay DHA-I
Bahria Expressway, Rawalpindi 46000
Pakistan