ITIL® Foundation Quiz

Format: Multiple Choice
Exam Duration: 60 minutes

Instructions
1. You should attempt all 40 questions. Each question is worth one mark.
2. There is only one correct answer per question.
3. You have 60 minutes to complete this paper.
4. You must achieve 26 or more out of a possible 40 marks (65%) to pass this examination.

AXELOS has produced a series of sample exam papers that you can use to help you prepare for your examinations in any of our best practice certifications. These papers will show you how the questions are typically presented and you can use them to test your knowledge and understanding while you study.

Please note that the actual questions you receive in your examinations will differ from the examples in these papers.

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Key downloads

ITIL® Practitioner Scheme Brochure

Introducing ITIL® Practitioner – Infographic

ITIL® Practitioner FAQs

ITIL® Value Proposition

Great understanding of infrastructure services, suppliers & especially value creation and customer satisfaction. Trainer has an expert knowledge and he delivered knowledge in effective way.

Shahbaz Ali Imran – Integration and Support Engineer ((CONCURRENT SYSTEM)

The overall course was very effective. It gave the clear understanding of policies should be followed in order to have better customer satisfaction and values. The trainer was so cooperative, the way of communication delivering course contents was very effective and efficient.

Ali Ahmed – Support & Integration Engineer (CONCURRENT SYSTEM)

Good, effective and useful for our day to day activities. Trainer delivery training smart, efficient and extremely professionally.

Muhammad Abdullah – Support and Integration Engineer (CONCURRENT SYSTEM)

Excellent Trainer!

Afzaal Mehdi – Telecommunication Technician (UNMOGIP)

Excellent course delivered by PRAGO’s Trainer.

Amir Rashid – Inventry & Supply Assistant (UNMOGIP)

Excellent Training, Examples provided are easy to understand.

Pichct Chartsakulkanajarn – Customer Support (UNMOGIP)

The respected instructor is genuinaly a professional and master in delivering the knowledge.

Qazi saif-ur-Rehman – IT Assistant (UNMOGIP)

A very useful and can enhance/Improve our organizations’s operations. Thank you!

Noel Buscaino – IT Assistant (UNMOGIP)

Very professional Training and the Trainer is highly qualified. Well done & Keep it up!

Tala Tolo – Network Supervisor (UNMOGIP)

ITIL 4 Foundation course will certainly help me in effectively implementing IT Service Management policies with in our organization. It is always a pleasure and enriching learning experience with PRAGO. Mr. Muhammad Ali’s style of delivering the course is truly commendable and it helps the participants to grasp the concepts with much ease.

Mariam Raza, Senior Manager IT Process, Performance & Service Management (IT Governance) | Bank Al Habib

Everything was good specially the course content and the Trainer, he has excellent grip on the topics and excellent way of communication.

Mohsin Iqbal Khan, Senior Manager IT | Bank Al Habib

Good style of teaching and very good training session indeed.

S. Asim Hasan Zaidi, Senior Manager | Bank Al Habib

Very comprehensive in approach and guidance. Very helpful and cooperative.

Haris Lateef, Manager IT | Bank Al Habib

Overall training was excellent. Mr. Muhammad Ali lead the session interactively and make us understand each point. Simply the Best instructor from PRAGO.

Hunain Khanani, Manager IT | Bank Al Habib

Trainer is good and knowledge full.

Muzammil Ayub, Manager | Bank Al Habib

Instructor have good knowledge relates to this course and I had a great time to learn ITIL 4. Ut will help us to build good strategies to implement in the banking environment.

Muhammad Arsalan Khan, OG2 | Bank Al Habib

Instructor have good knowledge and I have found a great time in ITIL training.

Hassan Rizvi, OG2 | Bank Al Habib

As per my understanding, Trainer has an in-depth knowledge, explaining all queries in simple and easy way. Always welcome the questions and encourage participants to ask questions.

Mudassir Ahmed, Assistant Manager | Bank Al Habib

Trainer transformed great knowledge and sharpen our skills.

Ather Zaidi, OG2 | Bank Al Habib

Trainer was well prepared and way of teaching was very effective and he involved everyone in all exercises and activities so that they can participate, share their views and learn effectively. I am very much satisfied and I would like to have more training from him.

Syed Muhammad Raza, Manager - IT Governance | Bank Al Habib

Excellent knowledge, exposure and way of transferring the knowledge

Muhammad Raheel Khan, Senior Manager - Bank Al Habib

Sir Ali is an Excellent Trainer with great knowledge.

S. Ather Abbas, Chief Manager, Bank Al Habib

I attended ITIL4 foundation training from PRAGO in June 2019. The instructor Mr. Ali was well prepared for the training. His skill and knowledge about ITIL 4 was excellent. I would recommend others to attend this training from PRAGO.

Muhammad Tariq, Manager Information System -FFC

I have a wonderful Training Experience with PRAGO. Trainer’s teaching method is demonstrating & Interactive.

Neelam Nasir, Assistant Manager - CPEC Center (Ministry of Planning & Development

“Very good course clearly presented and explained. A good grounding in Service Management concepts.”

Israr Ahmed, Sr. Exective IT - FFC

Very flexible training regime to a highly accepted certification in the industry.

Muhammad Asghar, IT Services Delivery Manager - Save the Children

The trainer enthusiasm towards this objective is very motivational i wish him best of luck for the further

Shaabaz Sheraz, - TERA DATA

“I’m very happy with the course, as it was well conducted and delivered by a very knowledgeable trainer.

Semra Sheikh, SDM - TERA DATA

The training was very informative and explains the service life cycle well. highly recommended to others

Saad Butt, Delivery Consultant - GDC Pakistan

Very good course clearly presented and explained very well

Fahad Shakeel, P.S Consultant - TERA DATA

It was well organized training and instructor had a great knowledgeable and very helpful

Afzal Baig, P.S Consultant - TERA DATA

“ The trainer was extremely professional and infused the course with pertinent and valuable real-world examples”

Syed Muhammad Mujtaba Tirmazi, Consultant - TERA DATA

The course was good and the trainer made the course interesting and enjoyable

Ali Bin Shahid, Service Desk Manager - TERA DATA

I was very impressed with the constant level of energy that trainer put into his teaching and the real life examples. Thoroughly enjoyed my time on this course expectation was exceeded by the course

Malik Hanif Shabir, Service Desk Manager - TERA DATA

The trainer tailored the material to meet the needs of students with varying skills and abilities. I found that PRAGO has successful programs to accommodate people who are just starting out and up skill those looking to get ahead.

Sheraz Arshad, Associate Practice Manager - TERA DATA

Competent and have though knowledge on subject matter.

Asim Ahmed, Senior System Admin-Pakistan Petroleum Limited

Good teaching style and effective techniques..

M.Rehan Qureshi, CBS-Pakistan Petroleum Limited

Always ready to take question, confident, kept the audience active 🙂

Rabia Akhtar, Associate-Pakistan Petroleum Limited

I learned alot from this training, trainer was very well prepared and helped alot in understanding topics from basic to intermediate level, i highly recommend others. Executive

Wajahat Amjad, IT Executive - Nestle

This course is very much relevant to my job, and would help me to carry out my daily tasks in effective way. Trainer delivered this session in a very effective way which is greatly appreciated.

Anam Javaid, Service Desk - Nestle Pakistan

The course was an excellent opportunity to review & discuss each of the knowledge areas. Ali shows a genuine interest in the groups success & really makes an effort for the team. I am very happy to have Ali as a facilitator & a subject matter expert. Excellent PRAGO.

Imran Saeed, Deputy Director - SECP

very helpful in understanding the ITIL framework and trainer was very helpful and had good grip of the subject

Aamir Waheed, Director IT - SECP

Great course! Excellent materials and presentations. I can take what I learned and start applying ‘best practices’ directly to my current organization.

Sagheer Abbas – Oxfam Novib, IT Officer

My training experience with PRAGO has been thoroughly professional and the trainer was well experienced.

Muhammad Noman, AVP IT - ZTBL

The best part of the training was that trainer customized training in a manner that helped us to understand the subject in detail.

M Jawad, IT Operations Manager

The training was very well organized. With the case study approach, I was able to understand the concept with clarity.

Awan Ahmed, Manager service desk

The trainer has an excellent command over the subject and has very good method of teaching. He is outstanding. He answered all the questions. It was the best among all the trainings I attended

Jameel ahmed, Director operations

It was very informative and was a wonderful opportunity to know the process of ITIL. After attending the course, I now understand the importance of the ITIL process.

Ali Maken, Wi-Tribe

ITIL® – The trainer was excellent and helped in understanding the details very well. Training was handled effectively. I will personally recommend PRAGO to all professionals. 24 Dec,2015

Sohail Kanwar – MULTILYNX, IT Networks

ITIL® Practitioner Certification

PRAGO helps organizations form, execute, and thrive

To take the ITIL Practitioner exam, individuals must hold an existing ITIL Foundation certificate.

ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level qualifications.
ITIL Practitioner is worth three credits towards the ITIL Expert qualification.
The examination is open book and made up of multiple choice questions based on a scenario.

LEARN MORE ABOUT ITIL PRACTITIONER

IT Foundation Quiz 1

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ITIL® Practitioner Certification

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