Introduction

This course will provide a better understanding of Continual Service Improvement by explaining ITIL principles and terminology, outlining the steps needed to improve IT Service Management quality, and increasing the knowledge of concepts, processes and functions. The course also helps students increase their understanding of business issues governing the ITIL Lifecycle and provides the opportunity to sit the ITIL Lifecycle examination in Continual Service Improvement.

The ITIL® Continual Service Improvement training course covers the management and control of the activities and techniques within the CSI stage of the ITIL® Service LIfecycle, but not the detail of each of the supporting processes

COURSE OVERVIEW
COURSE BENEFITS
WHO SHOULD ATTEND
AXELOS Global Training Partner - PRAGO

ITIL® Intermediate - CSI

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