About The Course

ITIL 4 Foundation is the first release of ITIL® Update and the latest evolution of the most widely-adopted guidance for IT service Management. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

COURSE OVERVIEW
LEARNING OUTCOMES
WHO SHOULD ATTEND
PREREQUISITES & EXAMINATION FORMAT

PREREQUISITES

There are no mandatory prerequisites, however it is recommended that you read through the ITIL Foundation syllabus prior to the start of the course. Work experience in IT services is recommended.

 

Examination Format

  • Questions:40 Multiple Choice Questions (MCQs)
  • Passing Score: 65%, 26 out of 40 marks required to pass
  • Exam Duration: 60 minutes, 15 minutes extra for non-native English speakers
  • Exam Format: Closed book.
  • Proctoring: Live/Webcam


ITIL® 4 Foundation

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Classroom2 Dayscall us now
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Upcoming Classes

may, 2022




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