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NEW Start Your ITIL® 5 Service Management Journey
ITIL® 5
Foundation
Certification
✓ Live Virtual Instructor-Led Training
✓ ITIL® Foundation Course Materials Included
✓ Official ITIL® 5 Foundation Curriculum
✓ Foundation Exam Preparation
✓ Expert PeopleCert Accredited Trainer
✓ Corporate Training Available
PeopleCert
Accredited
Training Organisation
Training Organisation
ITIL® 5
Build your foundation in modern IT service management and digital value delivery
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Live Online
PeopleCert
Accredited Training Organisation
Official PeopleCertAccredited Training Organisation
Live VirtualInstructor-Led Training
Foundation LevelITIL® 5 Certification
Corporate & PublicSchedules Available
Qualification
ITIL® 5 FoundationEntry-level certification in modern IT service management.
Duration
2 Days Instructor-LedComprehensive training with exam preparation.
Study Options
Online • Classroom • CorporateFlexible delivery for individuals and organisations.
Certification
PeopleCert AccreditedOfficial ITIL® 5 Foundation training programme.
COURSE OVERVIEW
ITIL® 5 Foundation Course Overview
ITIL® 5 Foundation introduces the key concepts, principles and practices of modern IT service management, helping professionals understand how digital and IT-enabled services create business value.
Value
Service Value Creation
Understand how organisations create, deliver and sustain value through IT-enabled services.
System
Service Value System
Learn how governance, practices, continual improvement and value streams work together.
Dimensions
Four Dimensions Model
Explore organisations, people, information, technology, partners, suppliers, value streams and processes.
Guidance
Guiding Principles
Apply practical ITIL guidance such as focus on value, start where you are and progress iteratively.
Practices
ITIL Management Practices
Gain awareness of key ITIL practices including incident, problem, change, service desk and continual improvement.
Improvement
Continual Improvement
Understand how ITIL supports ongoing service improvement, better outcomes and stronger customer experience.
Need Help Choosing?
Talk To A PRAGO Advisor
Not sure whether Live Online, Classroom, E-Learning or Corporate ITIL® training is right for you?
PeopleCert AccreditedQuality you can trust.
Official ITIL® 5 Foundation TrainingUp-to-date and exam ready.
Corporate & Public SchedulesFlexible dates for individuals and teams.
Expert Instructor SupportLearn from experienced ITSM professionals.
WHY CHOOSE PRAGO?
Why Leading Organisations Choose PRAGO
Official PeopleCert accredited ITIL® 5 Foundation training delivered by experienced IT service management practitioners with flexible learning options for professionals, teams and organisations.
STEP 01
PeopleCert
PeopleCert
Accredited
Official accredited training aligned with ITIL® 5 Foundation certification requirements.
STEP 02
Expert
Expert
Trainers
Learn from experienced instructors with practical IT service management knowledge.
STEP 03
Official
Official
Materials
Access structured ITIL® Foundation resources designed to support exam preparation.
STEP 04
Corporate
Corporate
Delivery
Flexible live online, classroom and private ITIL® team training options for organisations.
STEP 05
Career
Career
Value
Build recognised ITSM capability for service desk, IT operations, support and digital service roles.
Online Virtual
Live instructor-led ITIL® 5 Foundation training delivered online.
Classroom
Face-to-face ITIL® 5 Foundation classroom delivery.
eLearning
Self-paced ITIL® 5 Foundation learning with flexible access.
Corporate
Private virtual, classroom or onsite team delivery.
Upcoming ITIL® 5 Foundation Online Virtual Sessions
Choose an upcoming 2-day live online ITIL® 5 Foundation session and secure your place.
20 – 21 Jun 2026
Live Online • 2-Day Foundation Course
09:00 – 17:00 BST
Live instructor-led trainingOfficial course materialsITIL® Exam Preparation
24 – 25 Jun 2026
Live Online • 2-Day Foundation Course
09:00 – 17:00 BST
Live instructor-led trainingOfficial course materialsITIL® Exam Preparation
11 – 12 Jul 2026
Live Online • 2-Day Foundation Course
09:00 – 17:00 BST
Live instructor-led trainingOfficial course materialsITIL® Exam Preparation
22 – 23 Jul 2026
Live Online • 2-Day Foundation Course
09:00 – 17:00 BST
Live instructor-led trainingOfficial course materialsITIL® Exam Preparation
08 – 09 Aug 2026
Live Online • 2-Day Foundation Course
09:00 – 17:00 BST
Live instructor-led trainingOfficial course materialsITIL® Exam Preparation
Upcoming ITIL® 5 Foundation Classroom Sessions
Attend ITIL® 5 Foundation training in a scheduled classroom environment.
25 – 26 Jun 2026
Classroom • 2-Day Foundation Course
09:00 – 17:00 BST
Face-to-face instructor deliveryOfficial course materialsITIL® Exam Preparation
23 – 24 Jul 2026
Classroom • 2-Day Foundation Course
09:00 – 17:00 BST
Face-to-face instructor deliveryOfficial course materialsITIL® Exam Preparation
ITIL® 5 Foundation eLearning
Flexible Self-Paced ITIL® Foundation Learning
£545 + VATIdeal for learners who want structured ITIL® 5 Foundation preparation without attending scheduled live sessions.
- Official ITIL® eLearning
- Study at your own pace
- Structured Foundation content
- ITIL® Foundation exam preparation
Corporate & Private Team Training
Training Designed Around Your Organisation
Arrange private ITIL® 5 Foundation training for your team, delivered live online, in classroom or onsite.
- Private team delivery
- Flexible dates
- Virtual or classroom options
- Corporate pricing available
ITIL® 5
Foundation Contents
Explore the ITIL® Foundation Version 5 syllabus, including digital product and service management, service relationships, the ITIL Value System, value streams, continual improvement, AI and Foundation exam preparation.
Delivery
Live Online / Classroom
Instructor-led ITIL® Foundation learning delivered through flexible public or private training options.
Duration
2 Days Training
Structured Foundation learning covering ITIL® Version 5 concepts, lifecycle activities, practices and exam preparation.
Certification
Foundation
Designed to support delegates preparing for the official ITIL® Foundation Version 5 certification.
What’s Included
- Official PeopleCert accredited training
- ITIL® Foundation Version 5 curriculum
- Digital course materials included
- Learner workbook and exam-focused resources
- Live instructor-led sessions
- Interactive learning activities
- Practice questions and exam techniques
- Foundation examination preparation
- Trainer-led revision support
Foundation Curriculum
- Introduction to ITIL® Foundation Version 5
- Key concepts of digital product and service management
- Products, services, digital products and digital services
- Service offerings, value co-creation, outcomes, costs and risks
- Service relationships, providers, consumers and digital product vendors
- Service consumer roles: sponsor, customer and user
- Utility, warranty, user experience and sustainability
- The ITIL Four Dimensions of Product and Service Management
- The ITIL Product and Service Lifecycle Model
- Lifecycle activities: discover, design, acquire, build, transition, operate, deliver and support
- The ITIL Value System
- Governance and stakeholder engagement
- ITIL Guiding Principles
- Value chain and ITIL management practices
- Value streams, mapping and management
- The ITIL Continual Improvement Model
- AI and ITIL
- Integration with PRINCE2® and DevOps Institute guidance
- Foundation examination preparation
Lifecycle, Value System & Practices
- Understand how digital products and services create value
- Understand the ITIL Product and Service Lifecycle Model
- Understand how lifecycle activities form value chains
- Understand the ITIL Value System and its components
- Understand governance, guiding principles and continual improvement
- Recognise how ITIL management practices support value creation
- Understand value streams and value stream mapping
- Understand how AI supports modern product and service management
Foundation Exam Preparation
- Foundation exam structure and format
- 40 multiple-choice questions
- 60-minute examination duration
- Pass mark: 65% / 26 correct answers
- Closed-book examination
- Sample examination questions
- Mock assessment exercises
- Exam technique and time management
- Final examination readiness review
Certification & Assessment
Foundation Certification
- Official PeopleCert examination
- Multiple-choice format
- 40 questions
- 60 minutes
- Passing score: 65%
- Closed-book examination
Successful delegates receive the globally recognised ITIL® Foundation Version 5 certification issued by PeopleCert.
Learning Outcomes
- Understand key concepts of digital product and service management
- Understand service relationships and service consumer roles
- Understand the ITIL Four Dimensions of Product and Service Management
- Understand the ITIL Value System
- Understand governance and ITIL Guiding Principles
- Understand the ITIL Product and Service Lifecycle Model
- Understand value chain activities and value streams
- Recognise ITIL management practices and their purpose
- Understand continual improvement concepts
- Understand the role of AI and integration with related frameworks
- Prepare confidently for the ITIL® Foundation Version 5 examination
TARGET AUDIENCE
Who Is This Course Designed For?
ITIL® Foundation Version 5 is ideal for professionals involved in digital products, IT services, support, operations, governance, continual improvement or service delivery.
01
ROLE
ROLE
Service Desk Teams
For professionals supporting users, incidents, requests and day-to-day service delivery.
02
ROLE
ROLE
IT Operations Teams
For teams managing technology services, platforms, support processes and operational performance.
03
ROLE
ROLE
Service Managers
For professionals responsible for service quality, customer outcomes and continual improvement.
04
ROLE
ROLE
Digital Teams
For people involved in digital products, service value, lifecycle activities and value streams.
05
ROLE
ROLE
Change & Improvement Teams
For teams supporting service improvement, transformation, governance and better ways of working.
06
ROLE
ROLE
Future ITSM Professionals
For learners building a recognised pathway into IT service management and digital service careers.
01
Explore
Understand ITIL® Foundation, certification requirements and learning options.
02
Discuss
Speak with a PRAGO advisor about schedules, exams and delivery formats.
03
Enroll
Talk to an Advisor
Choose the right ITIL® Foundation training package and start learning.
FREQUENTLY ASKED QUESTIONS
Common ITIL® Foundation Questions
Answers to the questions learners and organisations commonly ask before booking ITIL® Foundation Version 5 training.
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What is ITIL® Foundation Version 5?
ITIL® Foundation Version 5 introduces the key concepts of digital product and service management. It provides an understanding of value creation, service relationships, the ITIL Value System, value streams, governance and continual improvement.
Do I need previous ITIL experience?
No. ITIL® Foundation is designed for beginners as well as experienced professionals seeking a structured understanding of modern service management.
Who should attend ITIL® Foundation training?
The course is suitable for IT professionals, service desk staff, support teams, managers, consultants, project professionals, business analysts and anyone involved in delivering or supporting digital products and services.
How long is the ITIL® Foundation course?
PRAGO delivers ITIL® Foundation Version 5 as a two-day instructor-led programme, available virtually, in classroom environments or through corporate delivery arrangements.
Are official PeopleCert materials included?
Yes. Official accredited course materials and learning resources are included as part of the training package.
Is the course available live online?
Yes. PRAGO offers live instructor-led virtual training. Classroom and private corporate delivery options are also available.
Are exams included in the course fee?
Exam inclusion depends on the package selected. Please speak with a PRAGO advisor to confirm the most suitable training and examination option.
What is the ITIL® Foundation exam format?
The official PeopleCert examination consists of 40 multiple-choice questions, with a duration of 60 minutes and a passing score of 65%.
Is the ITIL® Foundation exam open book?
No. The ITIL® Foundation examination is a closed-book assessment.
Is ITIL® recognised internationally?
Yes. ITIL® is one of the world's most recognised service management frameworks and is used across public sector, private sector and multinational organisations.
Can organisations arrange private ITIL® training?
Yes. PRAGO can provide dedicated virtual, classroom or onsite ITIL® Foundation programmes for departments, teams and organisations.
What certification will I receive?
Successful candidates receive the globally recognised ITIL® Foundation Version 5 certification issued by PeopleCert.
CORPORATE TRAINING SOLUTIONS
ITIL® 5 Foundation Training For Organisations
Tailored ITIL® Foundation Version 5 programmes delivered virtually, in classroom environments or onsite for teams adopting modern digital product and service management.
01
Virtual Delivery
Live instructor-led ITIL® Foundation sessions for distributed teams and remote learners.
02
Classroom Delivery
Private classroom training for IT, service management, operations and support teams.
03
Onsite Delivery
PRAGO can deliver ITIL® Foundation training at your workplace or preferred training location.
Why Organisations Choose PRAGO
- Private ITIL® Foundation team training
- Flexible scheduling for busy departments
- Official PeopleCert accredited materials
- Experienced accredited trainers
- Digital product and service management focus
- Virtual, classroom and onsite options
- Corporate pricing available
Planning ITIL® training for your IT, service desk, operations or digital teams?
Request Corporate Quote
Speak to PRAGO about private ITIL® Foundation Version 5 training options.
CLIENT TRUST
Trusted By Professionals From Leading Organisations
PRAGO has delivered accredited training programmes to professionals from international agencies, humanitarian organisations, public-sector bodies, technology companies and global enterprises.
A
International Agencies
Training delivered to professionals from UNOPS and UNMOGIP.
B
Humanitarian Organisations
Experience supporting teams from Concern Worldwide UK and OXFAM.
C
Technology & Enterprise
Training delivered to professionals from organisations such as TERADATA.
D
Global Industry Leaders
Delegates from SLB, Nestlé and wider corporate sectors have trusted PRAGO.
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